Terms & Conditions

1 ABOUT THESE TERMS

1.1 By using this site and purchasing any products or gift vouchers, you agree to comply with these terms and conditions.

1.2 Any information provided on the VineLine Marketing site or on any literature you may receive is correct at the time of print. The content of this site and the prices advertised on this site are posted in good faith and updated regularly, but we cannot guarantee their completeness or accuracy and prices may be subject to change.

1.3 Due to the volume of bookings, customers may not be updated of such changes, so for a full update on any workshop you have booked, please view the website or email kate@vinelinemarketing.co.uk Please check details on your confirmation carefully upon receipt.

2. Workshops / Products / Downloads

2.1 All workshops / products / downloads offered are subject to availability and will only be reserved after full payment has been received.

2.2 Most workshops usually run in groups, and therefore the itinerary provided is only a guide and any session lengths or times displayed with each workshop are only estimated times, and may be subject to change. In addition, any details listed in descriptions are only a guide to workshop content; amendments may be made at our discretion in lieu of seasonal availability.

2.3 Group bookings and corporate events are also available. Please contact us for further details. Please also refer to the payment and cancellation policy in these terms.

2.4 Bookings are not confirmed or finalised until you have received a confirmation email.

3. REQUIREMENTS

3.1 A range of courses is available to suit all levels and the minimum age requirement is 18 years old.

3.2 The cost of all workshops include what is stated on the product information. Please note any specific information relating to your workshop.

3.3 You are also advised to please try to arrive 5 to 10 minutes before the specified start time of any workshop.

3.4 All customers attending our workshops are responsible for their own belongings and we accept no liability for any loss or damage to these.

4. CHANGES TO BOOKINGS

4.1 All workshops are transferable / exchangeable only up to (and including) 28 days before the selected workshop, subject to a cancellation fee of £10. Unfortunately, due to logistics, you will not be permitted to transfer to a different course after this date. However, where you are unable to attend a certain date, you may instead select someone else to attend the workshop in your place. We are unable to offer full refunds if cancelling a booking less than 28 days prior to the course. Please refer to our refunds policy below.

4.2 If the substituted workshop costs more than the original course or gift voucher, you will be asked to pay the difference prior to the substituted workshop; if the substituted workshop is less than the original course or gift voucher, the remaining credit will refunded in the form of a credit note, which may be used towards any products or courses from the website, and will be valid for 1 year from issue.

4.3 We reserve the right to cancel or reschedule any workshop dates and in this case, we will do our best to notify you as soon as possible of the rescheduled date. All attendees will be notified and will be able to transfer onto another course, or receive a full refund if cancelling the booking under these circumstances.

4.4 Regretfully in these circumstances, we are not liable and are unable to reimburse any expenses you may have occurred in relation to the cancelled event.

Adverse weather policy

4.5 We are not able to offer refunds or late notice amendments to courses where customers are unable to reach us due to adverse weather conditions. If you are unable to attend a class due to adverse weather conditions, please let us know as soon as you can. 

4.6 In the event that you are unable to reach us, you may send someone else in your place. Please telephone us on 07854 508 118 to let us know if this is the case.

4.7 We understand that it is not your fault if you are unable to reach us in adverse weather conditions. However, even if just one person attends, we will have to run the workshop.

5. LOCATIONS

5.1 Customers should ensure that they carefully check and attend at the correct venue for the workshop selected. 

5.2 In the unlikely event of a venue being unavailable for reasons beyond our control, an alternative venue may be offered wherever possible. Please be aware that this could involve a change of venue, date and/ or workshop selection. In these circumstances, any refunds will be entirely at our discretion.

6. GIFT VOUCHERS

6.1 The purchase value of any gift vouchers may be used as whole or in part payment towards products or courses listed on this site.

6.2 Gift vouchers expire 12 months after purchase and therefore, gifts must be chosen or booked within this timeframe and are subject to availability. After the date set out on the gift voucher, it will automatically expire. Our staff are not responsible for reminding or informing customers when a gift voucher is due to expire.

6.3 Gift vouchers will be sent by email, directly to you or to an address you have provided. 

6.4 Gift vouchers cannot be cancelled or refunded. Your gift voucher cannot be exchanged for cash.

7. PRICES

7.1 Unless otherwise agreed by us in writing, the price for the products and/or workshops shall be the prices set out on this site and in any price lists published on the date on which an order is placed. Prices are subject to change and may do so, depending on availability of certain courses.

7.2 The prices displayed for the products and/or gift vouchers shall be inclusive of any value added tax, but exclusive of all costs or charges in relation to delivery, which the Customer will pay in addition to the items ordered.

7.3 All products offered are subject to availability and if we cannot complete your order within 28 days, then we will contact you and you will be offered a full refund.

8. PAYMENT

8.1 No payment shall be deemed to have been received and ownership of any products purchased shall not pass to you until we have received cleared funds. Where booking a workshop, then your place on any selected course shall only be reserved after full payment has been received.

8.2 All transactions are processed through Stripe, a secure payment gateway. All transactions are highly encrypted and your credit or debit card details are never passed onto us or to any other party.

Payment for Group Bookings

8.3 For Corporate or Group Bookings, courses are normally tailored to your requirements. Therefore, reservations must be made in advance and a non-refundable deposit of 50% must be paid upon booking. The remaining balance must be paid 14 days before the scheduled workshop. Prior to this 14 days, cancellations and changes in the number of participants are possible by notifying us.

8.4 In exceptional circumstances, and where spaces are available on a scheduled workshop, group bookings may be made on less than 28 days notice prior to the course. Where a course is booked in this way, then full payment will be required at the time of booking.

8.5 You should try to ensure that you have accurate numbers of attendees when making a group booking with us. However, if you are unable to confirm exact numbers at the time of booking, you should confirm the minimum number of attendees and then additional people may be added closer to the date.

8.6 You should try to let us have the correct number of attendees at least 14 days prior to the course date, because if the number of attendees decreases after this date, then there is no refund available on the total price paid. If the number of attendees increases, then you will be asked to pay the outstanding balance prior to the course date.

9. REFUNDS AND CANCELLATIONS

9.1 We are unable to offer full refunds if cancelling a workshop booking more than 7 working days after you have made the original course booking. If you are not able to attend the workshop you are booked on, bookings are transferable to another date, however this will incur a cancellation fee, depending on how much notice is given prior to the course date, as follows:

Cancellation period Cancellation Fee prior to the workshop date

  • More than 28 days £10 per class

  • 7 – 28 days 50% of the full course fee

  • Less than 6 days 100% of the full workshop fee will be forfeited

9.2 Please contact us either via email or phone and let us know the name of the person coming in your place.

9.3 If you need to cancel a booking, but do not have an alternative date to rebook on to, we will refund the cost, minus the relevant cancellation fee. 

9.4 Occasionally, we may have to cancel or postpone a class due to unavoidable circumstances or if a class is under-subscribed. In such cases, we will always try to give as much notice as possible and will notify all confirmed attendees offering to move you to another cookery course, or a full refund. We will not be liable for any other costs or expenses that you may incur. If you need to arrange travel or overnight accommodation we recommend that you seek appropriate insurance.

Refunds and Cancellations of Group Bookings

9.5 Any deposit paid shall be refundable in full where you cancel the group booking within 7 working days of making the original booking. All deposits paid are non-refundable if cancelling a group booking more than 7 working days after you have made the original course booking.

9.6 If cancelling a group booking more than 7 working days after you have made the original course booking and less than 14 days prior to the course date (when the total price of the course has been paid), then 65% of the total price shall be non-refundable, i.e. the 50% deposit and an additional 15% cancellation charge. The cancellation charge of 15% shall be at our complete discretion.

Cancellation period Cancellation Fee prior to the course date

  • More than 14 days 50% deposit

  • Less than 14 days 65% of the full fee will be forfeited

10. LIMITATION OF LIABILITY

10.1 Subject to below, the following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees or agents and visiting chefs) to you in respect of any breach of these terms and conditions; and any representation, statement or tortious act or omission including negligence arising under or in connection with these Terms and Conditions.

10.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

10.3 Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence.

10.4 Subject to the above, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of these Terms and Conditions shall be limited to the total price paid for the product(s) and/or gift vouchers and/or courses; and

10.5 we shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of good­will or otherwise), costs, expenses or other claims for consequential compen­sation whatsoever (howsoever caused) which arises out of or in connection with these Terms and Conditions.

10.6 We do not accept any liability to you or any third party for any error or omission on this site. We reserve the right to change, update or delete any information on this site without prior notice by posting such changes here.

11. COMPLAINTS

11.1 We will endeavour to respond to any complaints within 10 working days. Please direct any complaint you may have to kate@vinelinemarketing.co.uk 

12. FORCE MAJEURE

12.1 We reserve the right to defer the date of delivery of a product or a workshop if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to cancel the product ordered or course booked.

12.2 In the unlikely event of a workshop being unavailable for reasons beyond our control, an alternative workshop may be offered wherever possible.

13. INTELLECTUAL PROPERTY

13.1 The ‘VineLine Marketing’ name, logo and all related product and service names, design marks and slogans are service marks of VineLine Marketing.

13.2 The material on this site is owned by VineLine Marketing Limited. Your access to the material does not give you a licence to reproduce, distribute or otherwise use this material, apart from downloading it onto one computer for your personal use only.

14. LINKS

14.1 From time to time this site may also include links to other websites. These links are provided for your convenience only, and do not signify that we endorse those website(s). We have no responsibility for the content of the linked website(s).

15. GENERAL

15.1 Entire Agreement

These Terms and Conditions set out the entire agreement and understanding between us and you confirm that you have not entered into these Terms and Conditions in reliance upon any representation, warranty or undertaking, written or oral, to whomsoever made which is not set out or referred to in these Terms and Conditions.

15.2 Severability

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

15.3 Third Parties

A person who is not a party to these Terms and Conditions has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this does not affect any right or remedy of a third party which exists or is available apart from the Act.

15.4 Governing Law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.